Refund policy

180-Day Money-Back Guarantee

Last Updated: May 27, 2026

At Wellnessy, we stand behind every order of our joint health supplements with a simple promise: if you're not satisfied with your results, let us know within 180 days of delivery and we'll make it right. The guidelines below explain how to start a return, what qualifies, and how we keep the program sustainable for all customers.

This policy is part of, and incorporated into, our Terms of Service. For subscription-specific cancellation procedures, see also our Subscription Cancellation Policy.

 

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1. 180-Day Satisfaction Window

• You have 180 calendar days from the date tracking shows "delivered" to report an issue and request a refund.

• All returns require a Return Authorization (RA) — please contact us before shipping anything back. Packages received without an RA cannot be matched to an account and may be refused.

• The guarantee covers customers who purchased directly from wellnessy.co. Purchases from Amazon, retailers, or third-party resellers are subject to those sellers' return policies.

 

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2. How to Request a Refund or Replacement

To start the process, email info@wellnessy.co and include:

1. Your order number (found in your confirmation email)

2. The email address associated with your order

3. The item(s) you'd like to return

4. A short description of the issue and your experience

5. Your preference: replacement or refund

We'll reply within 1 business day with an RA number and the correct return address (if a physical return is required). Pack the product securely, include the RA slip or a note with your name, address, and order number, and ship via a trackable service.

Returned items must reach our facility within 15 days of RA issuance to be eligible.

 

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3. Eligibility & Inspection

Notes on opened products: Because Wellnessy products are ingestible supplements, opened items cannot be resold for health and safety reasons. The one-opened-unit-per-SKU rule allows you to genuinely try the product while keeping the guarantee sustainable.

 

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4. Costs, Credits & Processing Time

• Original shipping fees are non-refundable (unless the error was ours).

• Return postage is the customer's responsibility unless the error is ours (e.g., wrong item, damaged in transit, defective product, expired product). In those cases, we cover return shipping or simply ask you to dispose of the item — no return needed.

• Approved refunds are issued to the original payment method within 5–7 business days after inspection.

• It may take additional time (typically 3–10 business days) for your bank or card issuer to post the refund to your account.

• If more than 15 business days have passed since we confirmed your refund and you haven't received it, please contact us at info@wellnessy.co.

 

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5. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us within 7 days of delivery if any item is:

• Damaged in transit (broken seal, damaged container, leaking)

• Defective (off-color, foreign material, unusual odor)

• Expired or close to expiration at the time of shipment

• The wrong product or quantity

For these issues, we will:

1. Send a replacement at no cost to you, OR

2. Issue a full refund including original shipping, at your choice.

We will request photos of the shipping box, packing materials, and product to assist with carrier claims and quality control. Please retain damaged items until we confirm next steps.

 

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6. Adverse Reactions or Sensitivities

If you experience an unexpected reaction or sensitivity to our products, please stop use immediately and consult your healthcare provider. If your healthcare provider recommends discontinuing use:

• Contact us at info@wellnessy.co with details

• We will provide a full refund of the affected order, regardless of how much product remains, within the 180-day window

• Our Joint & Recovery Complex contains eggshell membrane (NEM®), which is derived from chicken eggshells. Please review the supplement facts panel before purchase if you have known egg allergies.

This policy does not constitute medical advice. Statements about our products have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.

 

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7. Subscription Orders (Subscribe & Save)

The following applies to products purchased via subscription:

Before your billing date: Canceling your subscription before your scheduled billing date stops all future charges. No refund needed. See our Subscription Cancellation Policy.

After billing but before shipment: If you are charged on your billing date and the order has not yet shipped, contact us within 48 hours at info@wellnessy.co. We will cancel and issue a full refund to your original payment method.

After shipment: Subscription orders that have already shipped are subject to the 180-Day Satisfaction Guarantee as described in Sections 1–5 of this policy.

Damaged or incorrect subscription items: Contact us within 7 days of delivery for a free replacement or refund at no cost to you, including any return shipping.

Introductory offers (e.g., "Subscribe & Save 25% Off First Month"): First-order promotional pricing is honored and refundable under the 180-day guarantee. The introductory discount itself is not separately refundable as cash.

Cancellation vs. Refunds: Canceling a subscription stops future charges but does not automatically refund orders already shipped. Refunds for past orders must be requested separately.

 

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8. Erroneous Orders

When placing your order, you will receive a confirmation email. Please verify that the product, quantity, and shipping address are correct. To make changes, contact info@wellnessy.co immediately — we will do everything possible to correct orders before they ship. We are not responsible for incorrect information entered during checkout, but we will work in good faith to help you re-route or replace mis-addressed orders where possible.

 

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9. Non-Returnable Items

The following are not eligible for refund:

• Gift cards

• Sale or clearance items marked "final sale" at the time of purchase

• Products purchased from third-party sellers (Amazon, eBay, retail partners, etc.) — contact those sellers directly

• Bundle items where more than one opened unit per SKU has been used (see Section 3)

 

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10. Exchanges

Because our products are dietary supplements, we cannot process direct exchanges. The fastest way to switch products is to:

1. Contact us for a refund of the original item

2. Place a separate order for the new item

If you'd like, we can issue store credit instead of a refund to speed up the replacement order. Contact info@wellnessy.co.

 

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11. Shipping Delays & Lost Packages

Carrier delays are outside of our control. However, in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435):

• If your order has not shipped within 30 days of order placement (or any longer time we specifically promised), you may request a full refund.

• If a tracked package shows no scan activity for 10+ business days after it left our facility, contact us — we will investigate, file a carrier claim, and either re-ship or refund at no cost to you.

• Lost packages confirmed by the carrier are eligible for free replacement or full refund.

We do not accept returns or chargebacks for typical carrier delays unless these thresholds are met.

 

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12. Product Recalls

In the unlikely event of a voluntary or mandatory product recall, we will:

• Notify affected customers by email and post a notice on the Site

• Provide instructions for returning or disposing of the affected product

• Issue full refunds for all affected units, regardless of whether they fall within the 180-day window

• Cover all shipping costs related to the recall

 

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13. Fair-Use Provision

Our 180-day guarantee is designed for genuine customer satisfaction, not unlimited bulk consumption. To keep prices low and the guarantee sustainable for all customers, we may:

• Request photos, lot numbers, or batch codes to verify product authenticity

• Decline refund requests on duplicate purchases of the same SKU when the first unit has already been fully consumed and refunded

• Limit refund eligibility for accounts showing patterns inconsistent with personal household use, including but not limited to: serial refund requests across multiple orders, refund requests after consuming the majority of a product on multiple orders, or evidence of resale activity

• Decline refund requests on orders flagged for fraud, card-testing, or chargeback abuse

We will communicate transparently with you if a request is declined under this provision and provide our reasoning.

 

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14. Chargebacks

We work hard to resolve issues directly with our customers and ask that you contact us at info@wellnessy.co before initiating a chargeback with your bank. Most disputes can be resolved within 1–2 business days. Customers who initiate chargebacks without first attempting to resolve the issue with us may be ineligible for future orders and may be flagged in our customer database.

 

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15. International Orders

For international orders (where available):

• The 180-Day Satisfaction Guarantee applies

• Customers are responsible for return shipping costs to our U.S. facility unless the error is ours

• Customers are responsible for any customs duties, taxes, or fees incurred — these are non-refundable

• Refunds are issued in U.S. Dollars; currency conversion differences are not reimbursed

 

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16. California Consumer Notice

Pursuant to California Civil Code Section 1723, this Return & Refund Policy is conspicuously posted on our Site and is provided to you at or before the time of sale. By placing an order, you acknowledge that you have had the opportunity to review this policy.

 

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17. Policy Updates

Wellnessy may update this policy from time to time. The version posted on our website at the moment your RA is issued will apply to your return. Material changes will be announced via email to customers with active subscriptions.

 

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18. Contact Us

If you have any questions or feedback about our products, we would love to hear from you.

 

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This policy is effective as of May 27, 2026. WELLNESSY NUTRITION, LLC reserves the right to update this policy with notice.